Refund policy

At BECAUSE ART MATTERS, we curate and offer exclusive original fine art, unique pieces, and limited edition prints. Due to the delicate, exclusive, and irreplaceable nature of original artworks, ALL SALES ARE FINAL. 

We do not offer returns, refunds, or exchanges for change of mind or buyer's remorse once an order has been confirmed and shipped. 

Damaged Deliveries & Transit Insurance
In the unlikely event that your artwork arrives damaged, you must inspect the shipment immediately upon delivery and report the damage to us at info@becauseartmatters.com within 48 hours of receiving the goods. 

Your notification must include:
- Clear photographic evidence of the exterior packaging as delivered.
- Clear photographs of the damage to the artwork itself.

Failure to report damages within this 48-hour window will void any insurance claim or eligibility for a resolution. 

Resolution Process for Damaged Goods
Once a damage report is reviewed and verified by our team, and depending on the availability of a replacement or similar work, we will coordinate the secure return of the damaged piece and offer you a replacement (if available) or a full refund. 

Approved Returns & Refunds
If a return or refund is exceptionally authorized by Because Art Matters (specifically in cases of transit damage), the items must be securely packed in their original packaging and sent back to our headquarters following our explicit shipping instructions. 

If we receive goods that show damage, loss, or deterioration not caused during the initial transit (or resulting from improper repackaging by the buyer), you may not be entitled to a refund.

Approved refunds will be processed as follows:
- Credit / Debit Cards: Re-credited to your account as soon as the returned goods are safely received and inspected at our headquarters. Refunds typically process within 2 weeks, though it may take a few additional working days for the funds to appear on your statement.
- PayPal or MB Way: Refunded according to the terms and rules of the respective payment providers.

If you have any questions regarding our sales or refund policy, please contact us at info@becauseartmatters.com.